TIO Releases Annual Report
This entry was posted on Tuesday, November 8th, 2011 at 11:35 am and is filed under General, ISP and Telco Law, IT Law. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.
The Telecommunications Industry Ombudsman today released its annual report, which highlighted a spike in the number of complaints received, with mobile phone services leading the rise in complaints.
Of particular note there was a 26 per cent increase in disputes about internet charges on a mobile service.
According to the Report:
The TIO figures have been controversial in the past, with critics claiming that the TIO double and triple counts complaints, which results in the high headline number of complaints.
The TIO data will not doubt be seized on my the ACMA, who is looking at reform of the Telco industry following the release of its Reconnecting the Customer report.