CooperMills

Posts Tagged ‘Do Not Call Register’

The Australian Communications and Media Authority foreshadows changes to telemarketing rules contained in the Telecommunications (Do Not Call Register) (Telemarketing and Research Calls) Industry Standard 2007.

Some of the proposed changes include:

1. Revising Saturday calling times;
2. Information provision;
3. Additional CLI Information;

For more detail on the proposed changes, you can download the Cooper Mills Bulletin here.

 

 

Tags: ACMA, Do Not Call Register, IT Law, technology law, Telco Law, telecommunications law, telecommunications lawyer
Posted in General, ISP and Telco Law | Comments Off

In a landmark move, the ACMA has for the first time brought an action in the Federal Court  against Telco GoTalk for an alleged breaches of the Do Not Call Register Act 2006.

The ACMA alleges that GoTalk via its two offshore calls centres called 40,000 numbers contained on the Do Not Call Register.

Breaches of this kind have proven to be costly for infringing companies in the past, with Dodo Australia being issued a fine of $147 400 in 2008 for its call centres ringing 67 de-listed Australian phone numbers.

This isn’t the first sign of trouble for GoTalk. Last year the company accepted undertakings by the ACCC to record telemarketing calls and to monitor conversations at random to ensure compliance with the TPA, in response to allegations that its offshore call centres had misrepresented information to consumers, including pricing and terms and conditions.

The matter is listed for directions on 29 March 2010 in the Federal Court in Sydney.

Tags: ACMA, Do Not Call Register, Do Not Register Call Act, GoTalk, ISP lawyer, ISP Lawyers, IT Lawyers, telecommunications lawyer, Telecommunications Lawyers
Posted in General, ISP and Telco Law, Spam, Uncategorized | Comments Off

The ACMA today announced that it has issued a formal warning to Westpac for breaches of the Do Not Call Register Act 2006 (‘DNCRA’).

The ACMA reported that Westpac was the bank that had the greatest number of complaints made against it to the ACMA concerning alleged breaches of the DNCRA. The ACMA claim that although Westpac had a relationship with its customers, ‘its procedures for recording the withdrawal of consent had failed.’

Westpac was reported to have agreed to and implemented a number of measures to resolve the issue including ‘washing’ their call lists against the Do Not Call Register.

The ACMA report that they have had a total of 40,000 complaints since May 2007 concerning the DNCRA, and noted a significant drop in the number of complaints from 2007 to the end of 2008.

It is evident that the message is getting through, that its not okay to call people on the Do Not Call Register – awareness has been assisted by a number of tools available to businesses to help comply including IP Telephony systems that ‘wash’ numbers before they are dialled.

We previously reported on the ACMA’s crackdown on compliance with the TCP Code, it is interesting to note that the ACMA has cast a wide net in its compliance enforcement activities.

Tags: Do Not Call Register, Do Not Call Register Act 2006, telecommunications law, Telemarketing
Posted in General, ISP and Telco Law | Comments Off