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Posts Tagged ‘telco lawyer’

The Telecommunications Industry Ombudsman today released its annual report, which highlighted a spike in the number of complaints received, with mobile phone services leading the rise in complaints.

Of particular note there was a 26 per cent increase in disputes about internet charges on a mobile service.

According to the Report:

The TIO received a record number of new complaints in 2010-11, 197,682 or a substantial 17.8 per cent increase compared to the previous year, reversing the 4.6 per cent decrease in new complaints we reported in 2009-10.

The issue with the largest increase in mobile phone complaints was faults, with 56,475 issues raised or a 180.7 per cent increase from the previous year. The two most common complaints in this area include poor coverage (28,634 issues or a 609.6 per cent increase) and dropouts
(6,941 issues or a 482.8 per cent increase).

The TIO figures have been controversial in the past, with critics claiming that the TIO double and triple counts complaints, which results in the high headline number of complaints.

The TIO data will not doubt be seized on my the ACMA, who is looking at reform of the Telco industry following the release of its Reconnecting the Customer report.

Tags: ACMA, ISP Lawyers, telco lawyer, telecommunications law, telecommunications lawyer, TIO
Posted in General, ISP and Telco Law, IT Law | Comments Off

The Australian Communications and Media Authority (ACMA) has issued the first round of licences for additional spectrum for mobile telecommunications services at hundreds of sites throughout remote and regional Australia.

In the first round, Optus was successful in securing licences for 972 sites.

The ACMA received applications in response to an invitation for interested parties to apply for radiocommunications licences in the 2 Ghz band during May 2010. The 2 GHz band is used by mobile carriers to provide 3G mobile services.

In announcing the award of licences ACMA Chairman, Chris Chapman said:

I am delighted by the high level of demand from industry for additional spectrum in the 2 GHz band in regional and remote Australia.

It is expected that a second round of licensing will take place following an assessment of Telstra’s application for multiple sites.

The ACMA expect that this process will lead to a significant increase in the availability of 3G mobile phone services in regional and remote Australia, based on the number of sites applied for by Optus and Telstra.

Tags: ACMA, ISP lawyer, Spectrum Licensing, Telco Law, telco lawyer, telecommunications law, telecommunications lawyer
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Consumers will have the choice of barring all premium SMS from their mobile phones as of 1 July 2010, with the latest package of measures announced by the ACMA.

The ACMA has said that the package has been created so that “…mobile users can feel confident they will only receive and pay for services they actually want”.

In a meeting with senior representatives of mobile phone companies the ACMA will discuss the possibility of the introduction of a service where consumers can request quick and easy barring via SMS.

Complaints to the Telecommunications Industry Ombudsman regarding premium SMS services have decreased by an astonishing rate of 50% following measures introduced by ACMA last year. As the ACMA is hoping that this trend will continue, it will be closely monitoring the industry over the next 12 months to ensure that consumer concerns are adequately being dealt with.

Recent enforceable undertakings that the ACMA has accepted from Funmobile Australia Pty Limited, which included a payment of $55 000, emphasize the ACMA’s commitment to pursuing telcos which repeatedly operate in breach of the law.

Industry has welcomed the new package as a further reinforcement of the existing suite of consumer protection measures included in the Communications Alliance Mobile Premium Services Industry Code C637:2009.

Despite both consumers and industry receiving the package with a warm welcome, the telcos will be hit hard. In a quote published by Computer World, Warren Chaisatien, research director and principle analyst at Telstyle, says that although the rule will aid consumers who have unintentionally signed up to a premium services, it is likely to have a negative impact on telco revenues as the premium SMS market was worth approximately $250 million in 2009.

Tags: ACMA, isp law, ISP Lawyers, Premium SMS, telco lawyer, telecommunications law, Telecommunications Lawyers, telo lawyers
Posted in General, ISP and Telco Law, Trade Practices Law, Uncategorized | Comments Off