TIO broadens definition of Small Business

03 07 2012

The Telecommunications Industry Ombudsman (TIO) has announced that it is broadening its definition of small business by applying a new criteria to determining what a smal

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TIO Releases Annual Report

08 11 2011

The Telecommunications Industry Ombudsman today released its annual report, which highlighted a spike in the number of complaints received, with mobile phone services lea

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TIO claims success in Telco Campaign

24 08 2009

The TIO has claimed success in its 'Connect Resolve' campaign, with only a minor increase of 1.8% in complaints over the period of the campaign. The Connect Resolve ca

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Complaint handling tops the list

08 04 2009

The TIO's  recently released December 2008 quarter complaints statistics identify complaint handling as a problem area for ISPs and Telcos. The TIO statistics show th

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ACMA cracks down on compliance with TIO Scheme

31 03 2009

ACMA issues formal warning to Canberra ISP for failing to comply with the TIO Scheme. The ACMA have issued a formal warning to ByteCard, a Canberra ISP who was allage

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