The Telecommunications Industry Ombudsman (TIO) has announced that it is broadening its definition of small business by applying a new criteria to determining what a smal
Full ArticleThe Telecommunications Industry Ombudsman today released its annual report, which highlighted a spike in the number of complaints received, with mobile phone services lea
Full ArticleThe TIO has claimed success in its 'Connect Resolve' campaign, with only a minor increase of 1.8% in complaints over the period of the campaign. The Connect Resolve ca
Full ArticleThe TIO's recently released December 2008 quarter complaints statistics identify complaint handling as a problem area for ISPs and Telcos. The TIO statistics show th
Full ArticleACMA issues formal warning to Canberra ISP for failing to comply with the TIO Scheme. The ACMA have issued a formal warning to ByteCard, a Canberra ISP who was allage
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