Standard Forms of Agreement

A Standard Form of Agreement (SFOA) is essential for any telco that wants to acquire customers rapidly, make use of direct sales and online marketing, streamline its customer contracting processes and minimise administrative overhead. That’s why the vast majority of Australian telco contracts are SFOAs and all major suppliers have used them for many years.

Cooper Mills are Australia’s SFOA experts. We can assist your telco with contract documents that are clear, comprehensive, fully compliant with the Australian Consumer Law and the Telecommunications Consumer Protections Code, easy to read and understand, and easy to manage, update and adapt to new products and services.

We’ll explain in plain English:

• Why a SFOA is right for your business
• The legal problems that a SFOA solves, and how they do it
• What a SFOA can’t do
• Tips and traps when using a SFOA
• How to deploy a new SFOA
• How to deploy an updated SFOA.

When major legal changes occur, like the small business unfair contract terms law that starts in November 2016, we update our copyright standard documents to accommodate the new legal requirements. Our telco clients can access these important new versions at low cost. It’s all part of the service.

Our other telecommunication services include: