ACMA issues landmark proceedings

02 03 2010

In a landmark move, the ACMA has for the first time brought an action in the Federal Court  against Telco GoTalk for an alleged breaches of the Do Not Call Register Act 2006.

The ACMA alleges that GoTalk via its two offshore calls centres called 40,000 numbers contained on the Do Not Call Register.

Breaches of this kind have proven to be costly for infringing companies in the past, with Dodo Australia being issued a fine of $147 400 in 2008 for its call centres ringing 67 de-listed Australian phone numbers.

This isn’t the first sign of trouble for GoTalk. Last year the company accepted undertakings by the ACCC to record telemarketing calls and to monitor conversations at random to ensure compliance with the TPA, in response to allegations that its offshore call centres had misrepresented information to consumers, including pricing and terms and conditions.

The matter is listed for directions on 29 March 2010 in the Federal Court in Sydney.

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